Which POS Systems Lead New York, LA, Chicago, Dallas and Houston?
This report analyzes restaurant POS system market share across the Top 5 U.S. metropolitan areas: New York, Los Angeles, Chicago, Dallas, and Houston. The analysis covers 43,329 total restaurant locations in brands operating 5 or more units. NCR/Aloha leads all five markets with 11,807 installs. New York is the largest single market with 10,455 locations tracked.
Key findings: The top 10 POS systems account for 84.24% of all installs. 11.67% are In-House/Proprietary. NCR/Voyix operates under the Aloha brand in restaurant POS. See also: Next 5 U.S. Metro Markets →
Key Market Observations
New York is the largest single market with 10,455 total locations tracked, followed by Los Angeles at 10,020. NCR/Aloha has its highest count in New York with 3,504 installs.
NCR/Aloha leads every market in this group. Its highest counts are in New York, Chicago, Los Angeles, Dallas, and Houston, in that order.
Toast has its highest count in Los Angeles with 932 installs, followed by New York with 748. Its counts in Chicago, Dallas, and Houston are lower and relatively similar.
PAR is strongest in Los Angeles and Dallas with 799 and 728 installs respectively. Chicago is the lowest PAR market in this group at 265 installs.
In-House/Proprietary ranks third overall with 5,055 installs across the five markets. This category reflects the scale impact of large restaurant companies using custom or internally managed POS platforms.
Top 10 POS Systems Combined Share Across All 5 Metros
The table below shows combined unit counts and totals for the top 10 POS systems plus other providers across New York, Los Angeles, Chicago, Dallas, and Houston.
Source: RestaurantData.com Fall 2024 POS Survey · Top 5 U.S. metro areas · Brands with 5+ units · Survey ending August 15, 2024 · 75.8% penetration rate
| POS System | Chicago | Dallas | Houston | Los Angeles | New York | Totals |
|---|---|---|---|---|---|---|
| NCR / Aloha | 2,474 | 2,007 | 1,647 | 2,175 | 3,504 | 11,807 |
| Oracle / Micros | 964 | 1,071 | 772 | 1,457 | 1,418 | 5,682 |
| In-House / Proprietary | 984 | 915 | 894 | 1,243 | 1,019 | 5,055 |
| Toast | 419 | 429 | 400 | 932 | 748 | 2,928 |
| PAR | 265 | 728 | 681 | 799 | 305 | 2,778 |
| Focus | 368 | 369 | 440 | 554 | 509 | 2,240 |
| NewPOS | 475 | 307 | 294 | 405 | 473 | 1,954 |
| Poseidon | 343 | 413 | 364 | 482 | 335 | 1,937 |
| QU | 130 | 261 | 194 | 218 | 443 | 1,246 |
| Revel | 116 | 197 | 200 | 145 | 217 | 875 |
| Top 10 POS Systems | 6,538 | 6,697 | 5,886 | 8,410 | 8,971 | 36,502 |
| Other POS Systems | 1,522 | 1,299 | 912 | 1,610 | 1,484 | 6,827 |
| Grand Totals | 8,060 | 7,996 | 6,798 | 10,020 | 10,455 | 43,329 |
* Unit counts reflect restaurant locations using each POS system within chains operating 5 or more units. Survey ending August 15, 2024. Revised September 10, 2024 for brands where franchisees can choose their own POS. Source: RestaurantData.com primary research via telephone interviews and in-store visits.
Survey Methodology
- Total brands surveyed: 3,155 unique restaurant brands with 5 or more operating units
- Results obtained: 2,391 brands responded
- Penetration success rate: 75.8%
- Survey duration: 4 months, ending August 15, 2024
- Recent revisions: Edits for brands where franchisees can choose their own POS, September 10, 2024
- Method: Telephone interviews and in-store visits; each brand contacted at least twice, up to 8 calls if needed
- Top 10 POS systems: 84.24% of all installs; 11.67% are In-House/Proprietary
Additional Restaurant POS Market Share Research
Restaurant POS market share changes by geography, operator size, ownership structure, and chain footprint. For the next tier of major U.S. markets, see RestaurantData’s analysis of restaurant POS market share across Atlanta, Washington, Phoenix, Miami, Detroit, and Riverside.
For companies evaluating chain-level restaurant technology coverage, RestaurantData also maintains restaurant POS data for chain and group installs, including provider information tied to multi-unit restaurant operators.
Install counts can also be reviewed by provider. The top restaurant POS companies by install count report summarizes provider-level coverage across restaurants with 5 or more units.
For a broader provider view from the Fall 2024 survey, see the Top 30 restaurant POS companies ranking based on RestaurantData install research.
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Preferred citation: “Source: RestaurantData.com, Restaurant POS Market Share Across New York, Los Angeles, Chicago, Dallas, and Houston, published on the original publication date shown on this page.”